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What is User eXperience (UX)?

February 14, 2018

 

As you might have figured, it’s all about how users experience your website. It’s all about how someone feels when using a particular product. Does the product make you feel excited or happy, is it a joy to use it, does it help you effortlessly achieve what you’ve been aiming for? Or does it make you feel angry and frustrated because it doesn’t work or look the way you expected it to?

 

UX and Usability 

 

UX and Usability are both used to describe the ease with which a visitor uses your site. However, UX is often considered to be broader than usability. If a website is very usable – or user-friendly – visitors will be able to find or do what they want to do easily. A great user experience involves more, for example, esthetics. A website can be straightforward to use, but boring at the same time. This means the usability is excellent, but the user experience could be improved.

 

For instance, the images used in our blog posts are not necessary to improve usability. However, they do contribute to the experience users have on our site. These images contribute to the UX of our site. Without them, you would experience our site differently. This way, UX can be part of a branding strategy, even more than usability.

 

UX and SEO.

 

So why should improving the usability and UX of your site be part of your SEO strategy? Google, or other search engines, want to provide people with the best result for their query. The best result does not only mean the best answer, but it also means the best experience. Google wants to give you the best answer in a swift, pleasant and secure way. So even if you’ve written an excellent answer in a post, but your site is slow, a mess or unsafe, Google won’t consider your post the best answer.

 

Google uses different methods to make an educated guess about how users experience your site. They look at elements like site speed – there’s almost nothing more annoying than a page that takes ages to load -, mobile friendliness, the way you’ve structured your content and the internal and external linking of your pages. Lots of high-quality links to your web page probably indicate people had a pleasant experience with it, right?

 

Google tries to grasp how humans experience a website. That’s why a positive experience on your site can contribute to your rankings.

 

Holistic SEO

 

At It's Marketing, we advocate holistically looking at your website. This means you’re striving to make your website excellent in many ways: great content, easy to use – also on mobile – and secure. You’re making these changes for your visitors. In the end, it’s the user who’s going to buy your products, come to your event or subscribe to your newsletter.

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